Shipping policy
Shipping Policy
Last updated: April 2025
At Sensual Joyce, we are committed to providing you with a smooth and enjoyable shopping experience — including fast and reliable delivery.
1. Shipping Areas
We ship worldwide. Delivery times and shipping costs vary depending on the destination.
2. Processing Times
Orders are processed within 1–3 business days. We do not ship on weekends or public holidays.
3. Shipping Times
Estimated delivery time:
Standard Shipping: 5–12 business days
Delivery times may vary depending on customs, weather, or other external factors.
4. Shipping Costs
Shipping fees are calculated at checkout based on your destination and order weight. You will see the final shipping cost before confirming your order.
5. Order Tracking
Once shipped, you’ll receive an email confirmation with a tracking link to follow your package in real-time.
6. Delivery Issues
If you don’t receive your order within the expected timeframe, please email us at joycecorp.pro@gmail.com. We’ll contact our carrier and help resolve the issue quickly.
7. Incorrect Shipping Address
Please make sure your shipping address is correct when placing your order. We are not responsible for undelivered packages due to address errors. If you notice a mistake, contact us immediately.
8. Damaged or Defective Items
If your order arrives damaged or defective, contact us within 7 days with photos of the item and packaging. We’ll arrange a replacement or refund depending on your preference.
9. Shipping Restrictions
Some destinations may be subject to customs restrictions or additional taxes. Sensual Joyce is not responsible for customs duties, VAT, or other import charges applied in your country.
Contact Us
For any questions about this Shipping Policy, please contact us:
📧 joycecorp.pro@gmail.com
Thank you for choosing Sensual Joyce. We are committed to delivering your orders with care, speed, and reliability.