FAQ

Frequently Asked Questions


🚚 How long does delivery take?

We ship all orders within 24 to 72 hours. Delivery usually takes between 5 to 12 business days, depending on your location.

🌍 Do you offer international shipping?

Yes, we offer free worldwide shipping on all orders — no minimum required.

🔁 Can I return an item?

Due to hygiene reasons, we do not accept returns on lingerie items unless they are still sealed in their original packaging and unused.

💸 What is your refund policy?

We offer a 100% satisfaction guarantee. If there’s any issue with your order, contact us and we’ll make it right — or refund you.

📦 When will my order be shipped?

All orders are processed within 24 to 72 hours (business days). You will receive a tracking number as soon as your package is shipped.

✉️ How can I contact you?

You can reach us anytime at joycecorp.pro@gmail.com — we usually reply within 24 hours.