Refund policy

Return and Refund Policy

Last updated: April 2025

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At Sensual Joyce, your satisfaction is our priority. If you’re not fully satisfied with your purchase, we’re here to help.

1. Return Conditions

🕒 Return Deadline

You have 14 days from the delivery date to request a return.

🩱 Condition of Items

Items must be unworn, unwashed, and in original condition with all tags. Due to hygiene reasons, we do not accept returns of underwear that have been tried on directly on the skin.

🧾 Proof of Purchase

Proof of purchase is required for all returns. Please include your order number and purchase details.

2. Return Procedure

📨 Return Request

To start a return, email us at joycecorp.pro@gmail.com or use the contact form on our website. Mention your order number, item(s), and reason for the return.

📦 Return Label

After approval, we’ll send you a prepaid return label. Print it and attach it to your package.

🚚 Return Shipping

Drop the parcel at your nearest post office or collection point. Keep the shipping receipt for your records.

3. Refunds

⏳ Processing Time

After inspecting the returned item, we’ll email you about approval or rejection. Approved refunds are issued to your original payment method within 10 business days.

💸 Return Costs

Returns using our prepaid label are free of charge. If you use your own shipping, costs are your responsibility.

🏷️ Sale Items

Sale items are refundable at the original price and follow the same return conditions.

4. Exchanges

👗 Size or Color

For exchanges, specify the desired size or color in your request. We’ll ship the new item after inspecting the returned one, subject to availability.

🛠️ Defective or Damaged Product

Received something damaged? Email us with photos. We’ll send a replacement at no extra cost.

5. Contact Us

📧 joycecorp.pro@gmail.com
Or reach out via our Contact Form.

Thank you for choosing Sensual Joyce. We’re here to ensure your experience is smooth, respectful, and satisfying.